Shell Palo Alto

JR McKee

a year ago · ★ 5

These guys are the real deal, with old fashioned, honest, helpful suggestions, answers, repairs and simply great service! I pulled in just to get some air because one of my tires was low. I asked the clerk if he could turn on the air for me and he did. After I filled up my tire I noticed that they repaired tires. So I walked back inside the office and asked him how much to fix a nail that was in my tire and I explained to him was right in the center of the tread. He said $35 and I said done. 10 minutes later my tire was fixed and I was on the road. It's so rare in these days that you find quality, knowledgeable, honest, down to earth come over relatable gas stations. This is Father and son team they care, they go above and beyond to accommodate customers and treat them with amazing compassion. I've rarely ever been this impressed. If you need your car tuned up, your interval service taken care of, you've got to check engine light on your dash, you've got tire issues you can trust these guys to accurately and honestly diagnose your issue, repair it with good quality care and craftsmanship, and not charge you an arm and a leg. Highly recommend you go check these guys out when you need care for your car.

analise donovan

a year ago · ★ 5

came here a few weeks ago, called ahead to see if they had the oil i needed for my car, the guy was very very kind and grabbed the last two and held them behind the counter for me. double checked i knew how to add the oil and check my oil levels, offered his help and a few paper towels, and didn’t charge me until i knew if i needed both of them (i only needed one). then he let me wash my hands in the employee back room because i had oil on my hands and they had the good mechanic hand soap that gets the oil off really easy. not only that all the guys in the shop were very kind to me as well. definitely will come back here if i need to get work done on my car or when i need more oil. lovey workers here

Courtney Antrobus

9 months ago · ★ 5

The owner saw us having some trouble (our fault, not the systems fault!) and came out to give us a hand. Super friendly guy . We were grateful

R. Salseda

3 years ago · ★ 5

Wow, I’m really thankful to the gas attendant and mechanic at this Shell station. As I was pumping gas, with my kids in the car, the attendant noticed my tire was low and notified me. Then, immediately he saw a screw in it. The mechanic came, took out the screw, patched the hole, and filled my tire up right away. I’m so glad I stopped by this gas station! It was an exceptional experience, and I’m so thankful for the kindness and care.

Cédric Bail

2 years ago · ★ 1

I tried to get some gas with the card reader. Wouldn't work so the attendant told me to fill the tank. Which I did and paid afterwards at the counter. My two first transactions were declined but the third one went good with the card machine. I left and my bank contacted me that a transaction of $150.00 had been potentially made. Thank god they froze my card because it was suspicious. Be careful...