Grand Garage

wendy collins

4 months ago · ★ 1

So upset that I trusted this place. I gave a great review previously and took my vehicle back to them even though they are 45 miles away. Because I thought I could trust them. I took my vehicle in for maintenance and was advised that I needed a tire rod replaced and my muffler fixed. I was quoted under $2000 to complete muffler replacement and a tire rod. Parts were not shipped correctly twice. My car was in shop for over a week. Upon picking up my vehicle I was charged $3400! I have put the invoice on Reddit and I am told that I was royally scammed. I am reporting them to the State along with a complaint. I am just upset that I trusted them, drove out of my way because I trusted them then was taken advantage if because I am female. None of my maintenance was completed to include brakes because of the cost to fix tire rod and muffler. I DO NOT RECOMMEND THEM any longer. So much for faith in humanity.

S Correia

5 months ago · ★ 1

Went in about 3 weeks ago paid 1500 to flush the transmission, work on the evap to get my check engine light off. Was given a print out that had about a million things they wanted to fix from an oil change to my brand new spark plugs which they claimed had NEVER been changed and my ignition coil, which I had just paid and had changed less than a month prior that being said they check engine light off The car ran great for less than two weeks and then the check engine light was back on. I brought the vehicle back in thinking that he would check it as a courtesy as I just gave him a ridiculous amount of money 2 weeks prior instead he charged me $225 to tell me that it needs another $2900 worth of work and he couldn’t guarantee that that would actually fix the problem. “ I think it might be the c02 sensor but also maybe it’s your coils” Don’t walk… RUN as fast as you can and never ever spend your money here.

Spencer Callant

9 months ago · ★ 2

Good prices and service but they don’t own up or admit to their mistakes. They lost my coolant overflow cap on my truck and I didn’t know it was missing until I checked my oil two days later at the gas station. When I called the shop Bruce said that they didn’t service the cooling system so it wasn’t them. But the first time I had my truck in the shop they didn’t service the cooling system either and the cap fell off the onto the floor and one of the service techs found it on the shop floor and brought it to me in the parking lot. However this time they didn’t find it or even tell me the cap was missing! So they are clearly messing with the overflow reservoir cap when they are doing the inspection. Bruce also said that since I had been driving the truck for two days that it would have overheated without a coolant overflow reservoir cap. Another lie! I asked ChatGPT if my truck specifically will overheat if you drive without a coolant overflow reservoir cap. Here’s what it said: 👉 The coolant overflow reservoir on your truck is not pressurized. All the pressure is handled by the radiator cap. So will it overheat without the overflow cap? Very unlikely, as long as: • The radiator cap is installed and sealing • The radiator is completely full • You’re not already low on coolant You can drive it short-term without the reservoir cap and it won’t suddenly cook the engine. Why you still want the cap on there • Coolant can sloshingly escape when hot • Over time you’ll lose coolant, which can cause overheating later • When the engine cools, it may not pull coolant back from the reservoir as cleanly • Dirt can get into the tank (not ideal) On top of all that he was going to make me pay $49.99 for a new cap that they lost! I will be trying another shop next time…

JUAN GUADARRAMA

7 months ago · ★ 5

Everyone at the shop deserves five stars. I received timely call and text reminders for my appointments, as well as transportation to and from the facility once the service was completed. Bruce provided excellent service, fulfilling my requests, offering a clear list of necessary maintenance items, and notably, there was no pressure to schedule additional services or engage in unnecessary persuasive talk. I fully understood all items on my list, which prompted me to return a second time for a transmission (CVT) and brake oil change. Additionally, a hometown hero and Medal of Honor recipient has his vehicle serviced here.

Paul Damico

2 months ago · ★ 5

Wow! They did it again. Oil change with a BG service done quick and right. They also changed my cabin filter. And I used the free shuttle service to wait in the comfort of my own home. The good folks at Grand Garage know how to do it right. We totally enjoyed our experience 😀