Dublin Buick GMC

C S

2 months ago · ★ 2

We purchased a new 2026 Sierra 1500 Denali here, and while we enjoy the truck, the customer service from our salesperson, Perry, was completely unacceptable. Throughout the entire process, Perry consistently ignored me and would only greet or speak directly to my husband. This happened every single time we arrived at the dealership. I am the primary driver of this truck, yet whenever I spoke up or asked a question, he talked down to me and completely dismissed my input. The blatant chauvinism made for a deeply uncomfortable buying experience. Despite this, we moved forward with the purchase. On delivery day, we pointed out a part on the vehicle that had noticeable discoloration and needed to be replaced. Both Perry and the Manager promised it would be taken care of right away. It has now been a full year, and the replacement part has still not been delivered or installed. Buying a premium, brand-new vehicle should be an exciting experience, not one where you are treated like you are invisible. Waiting a year for a promised fix is entirely unprofessional. Avoid working with Perry if you want a respectful, honest car-buying experience.

Gregor Markel

4 months ago · ★ 5

We have worked with this dealership for years and they made it easy for us to process our trade-in and purchase our new Yukon. The dealership helped us to get exactly the color / style we were looking for. We love our new truck!

manisha rao

2 months ago · ★ 5

I had a great experience purchasing my car GMC Denali. Mohammed was professional, knowledgeable, and incredibly helpful throughout the entire process. He answered all my questions, made everything smooth and stress-free, and provided excellent customer service. Manager Isaac was also fantastic .Very friendly, professional, and made sure everything went seamlessly. I truly appreciate the great experience and highly recommend working with Mohammed and Isaac!

Kimberly Luciano

4 months ago · ★ 5

First, I would like to recognize Brandon for the outstanding customer service he provided. It has been a long time since we've experienced this level of care and professionalism at a dealership. Brandon went above and beyond to help us resolve our issue, and we are incredibly grateful for his assistance. He made the entire process smooth, stress free, and truly exceeded our expectations. His attention to detail and commitment to customer satisfaction felt like a true white-glove experience. Businesses need more employees like Brandon. He is a tremendous asset to your team, and his dedication reflects very positively on your dealership. Please extend our sincere appreciation to him for the exceptional service he provided.

Keeley Hughes

2 months ago · ★ 5

Probably the best dealership experience we’ve ever had. Ali took great care of us! Let us look at the car without hovering which we love. Everyone was super friendly. Would recommend. Thanks again!