Honda of Serramonte

Chris Fulgencio

3 months ago · ★ 5

Thank you so much Soch and team for helping me bring home my 2026 Honda Civic Type R! You guys were so kind and helpful. I hope more people go to you guys for the car of their dreams.

J Martínez

4 months ago · ★ 5

I wish I could give more than 5 stars. My wife and I recently purchased a Honda HR-V, and Giovanni Mejia made the entire experience exceptional from start to finish. Giovanni is a young professional who truly knows what he is doing. He took the time to listen to what we wanted, answered every question honestly, and never pressured us into buying anything we didn’t need. That alone made a huge difference. He helped us through every step of the purchase and guided us through the financing process, making everything simple, clear, and stress-free. He was patient, knowledgeable, and always available whenever we needed assistance. What impressed me most was that Giovanni focused on helping us find the right vehicle for our needs instead of trying to sell us unnecessary extras. His honesty, professionalism, and customer service are outstanding. In my opinion, Giovanni is one of the best sales professionals at Honda Serramonte. If you are looking for someone who genuinely cares about helping customers and making the car-buying process easy and comfortable, I highly recommend asking for Giovanni Mejia. He is friendly, respectful, professional, and truly dedicated to helping his customers. It is rare to find someone who makes you feel comfortable and confident throughout the entire process. Thank you, Giovanni, for your excellent service. We truly appreciate all your help and are very happy with our Honda HR-V.

Muhammed sulak

2 months ago · ★ 1

I am very disappointed with the service I received. Before the battery was replaced, all of my vehicle’s safety systems, including the Blind Spot Monitoring system, worked perfectly. After the battery replacement, my vehicle began displaying “System Update is not available. See your dealer,” and the system stopped working properly. I have asked for help multiple times, but instead of fixing the issue, I received different explanations and additional charges. I simply want my vehicle properly diagnosed, updated, and repaired. I hope Honda will stand behind its products and provide the customer service I deserve.

Dan

7 months ago · ★ 5

​I honestly can’t say enough good things about my experience here. I live in Southern California, and after dealing with some truly nightmare-level experiences at local dealerships down here, I was actually ready to drive all the way to San Francisco just to find someone who wouldn't play games. ​This ended up being a weeks-long project for me, but Kirby was incredible throughout the entire thing. Even with me being hundreds of miles away, he was so attentive and stayed on top of every single detail until he finally helped me land the exact car I wanted. ​What I loved most is that Honda of Serramonte is a total no-nonsense dealer. Unlike almost every other place I dealt with, they didn't try to shove a bunch of useless add-ons or "mandatory" packages down my throat that I didn't need. It was transparent, honest, and actually respectful of my time. ​If you’re tired of the typical dealership runaround, do yourself a favor and talk to Kirby. Even if you're driving in from hours away like I did, it is 100% worth it!

Vincent Chang

a month ago · ★ 1

Called to inquire the Dodge Charger Scatpack they had in stock. The sales manager forwarded my inquiry to Socheat. He did forward the information I needed, but the entire interaction felt cold, the negotiation was not the best, as it was done over msgs. The car has been sitting on the lot for over two months, and my final offer was fair. Sent my final offer over to the sales guy, but no response of any type. Even if they decided to decline my final offer, at least have some professionalism and let me know. This is the reason why I do not like dealing with dealers and their sales staff. On a good note, I went directly to Tesla and ordered a 2026 Model 3 Performance. No sales tactics and none of the bs fees. Best buying experience thus far. At the end of the day, Honda of Serramonte fumbled the ball, big time.