Preferred Automotive

Mel Rodinsky

2 months ago · ★ 5

Team was very responsive to my maintenance needs, and even provided transportation for my visit. Totally appreciate Raoul, Andrew and Dave's timely efforts to provide annual maintenance, tire replacement, transmission and brake fluid changes at 84,000 miles. All service was necessary and resultant ride is better than ever. M

sehoon Kim

3 months ago · ★ 1

Brought my 2013 Lexus GS 350 in for a coolant leak and paid about $180 in diagnostic fees. They told me I needed a full radiator, thermostat, and hoses replaced — quoted around $1,800. Their own paperwork admitted the cooling system only lost 1 psi in 15 minutes and that they couldn't actually find a leak. I got a second opinion at a dealership. The real problem was just the radiator cap — the worn cap couldn't hold pressure, so the coolant was boiling over and escaping. About $100 to replace, and the car has run perfectly ever since. The cap was even listed on their own quote (a $26 part), but instead of trying the cheap fix first, they pushed a $1,500 radiator job. Either they couldn't diagnose a basic cooling issue or they were counting on me not getting a second opinion. Get your quote checked elsewhere before paying these guys.

Cody Bui

4 months ago · ★ 5

It’s really hard to find a local shop that can work with BMWs. However, preferred auto has become that for me. They take good care of me and my car. Quality work, fair pricing, and an awesome staff that cares. Recommend them 100%.

Yusuf Haroon

4 months ago · ★ 5

My entire family's shop of choice! I have nothing but great things to say about them! We've been going here almost exclusively since 2020. They're communication is great, they're very fast and thorough, and they always treat us well - both price wise and as customers!

Eric Jacques

3 months ago · ★ 5

I was driving through Gilroy late one Wednesday evening, 2 hours into what would have been an 8 hour trip to SoCal, and smoke started billowing from my hood. I managed to limp the car to Preferred Automotive where I left it parked overnight to bring in when the shop opened the next morning. I arrived bright and early the next day and Andrew was there to hear my story and take the vehicle in so they could have a look. They were able to quickly diagnose the issue - also taking a look at and diagnosing a different problem I was having with the vehicle in the weeks prior - and implement a quick fix that had it road ready within two days. To boot, they accommodated my availability and worked to find a solution for the pickup that allowed me to enjoy my trip without worry that I’d be missing my vehicle for work on Monday morning. I am incredibly thankful for the swift and excellent service I received and will happily be bringing my car back to their shop every chance I get. You can’t go wrong with Preferred Automotive!