Crunch Fitness Folsom

Lauren Werner

6 months ago · ★ 5

Excellent customer service from Miranda at the Folsom location. She was extremely helpful, patient, and knowledgeable, and had answers to every single question I asked. She even helped me save money by asking where I work, I’m very happy by such a great experience! She clearly went over the financial details multiple times so I felt fully informed. The gym itself is very clean, the music is at a comfortable volume, and there are lots of class options available. It also has a nice, darker atmosphere, which I really appreciate compared to harsh fluorescent lighting. I am looking forward to getting used to this place:) I really enjoy my subscription here, I feel welcome, at ease and prepared with my routine. Staff is always friendly, the place is so clean, and there’s always enough machines when I’m there during rush hour. People are chill and everyone is working hard, as a woman I feel very safe here as it feels equal parts of both genders.

Dani Yepes

8 months ago · ★ 2

The machines are not clean. Dust is everywhere, and I have never seen anyone cleaning the equipment or the facility. This is a hygiene issue that needs immediate attention. Staff should focus less on conversations at the front desk and more on maintaining cleanliness throughout the gym. This situation needs to be addressed as soon as possible.

Kyle Kirch

6 months ago · ★ 1

Back in December I froze my Personal Trainer sessions. They would unfreeze near the end of March. I called today to say I wanted to simply cancel them altogether. They said because I didnt notify them 30 days prior to the unfreeze date, I would have to pay the $180 in full, despite me not even doing the training. I was not told this when I froze the account. So I canceled both my membership and my girlfriend's membership. It's amazing to me that a franchised company would rather lose two members instead of just waiving the PT session that I had no desire to continue. Definitely an interesting business move. The gym is fine, you get what you pay for. And it will suck to relocate since this gym was so close for me. But I cant continue at a place that chooses arbitrary red tape clauses over their own customers. Also the trainers are mediocre at best. Constantly staring at their phones or smart watches while they "train" you. I wasn't even going to mention that, but now that they clearly have zero desire to work with me, I figured I'd let other locals know about it. Spend your money elsewhere.

Mahi Modi

8 months ago · ★ 1

Initially I thought it was a great place. After comparing quality of equipment's and pricing with other gyms in my area I won't recommend it. The price hike is not justified and informed at a short notice. The gym is overcrowded at almost all times which means they are not considering the capacity of the facility. Even after having a clear conversation with the manager before renewal I am stuck with the membership for a year at the increased price. There is zero support and communication from the crunch management. If I could I would give them zero stars and highly recommend you to run with your money if you can.

Benny T

4 months ago · ★ 5

This gym has everything you need. i made a visit from out of town and I got a really good workout in. the staff were very nice and there was plenty of equipment. I will be visiting often now that I am moving to the area.