The UPS Store

David Dai

3 months ago · ★ 1

Disappointing experience returning an Amazon package at this UPS Store location. I came in with an Amazon return that only needed a couple pieces of tape to seal the package. Instead of simply helping with a quick tape job, the manager insisted that I purchase a roll of tape for about $14. I understand businesses charge for packing services and supplies, but forcing customers to buy an entire roll of tape when only a few inches are needed feels unreasonable and excessive. What made the experience even more frustrating was the attitude and lack of flexibility from the staff. A simple customer-friendly solution could have turned this into a positive interaction, but instead it felt like the store was more interested in charging additional fees than providing service. Afterward, I looked at other Google reviews and found that several customers reported very similar experiences involving expensive packaging charges and mandatory purchases of supplies. If you’re coming here for an Amazon return, make sure your package is completely packed and taped before you arrive, or you may end up paying far more than expected.

Yang Lu

5 months ago · ★ 1

I had a very unpleasant experience at this UPS Store. The clerk who assisted me was extremely rude and treated me with little respect. Customer service should be professional and courteous, but that was not my experience here. I left feeling dismissed and disappointed, and I hope management addresses how customers are being treated.

Sha Lin

a year ago · ★ 5

I had a fantastic experience at this UPS store! I came in after work to do my Live Scan, and since it was my first time, I had no idea what I was doing — it took me quite a while to fill everything out properly. Debbie, whose name I saw on her badge, was incredibly professional, polite, and truly one of the nicest people I’ve met in customer service. Even though it was already 6:30 (past closing time), she patiently guided me step by step all the way until the process was complete. I was genuinely impressed by her kindness and dedication. Her coworker, a dark-haired gentleman named Nick (if I caught the name correctly), was also very friendly and helpful. You can tell this team really cares about their customers. This UPS store offers exceptional service, and I can’t recommend it enough. Thank you again, Debbie and Nick!！

Mahabeh Abed

3 months ago · ★ 5

I don’t think twice before coming to the UPS. whenever I need anything to be done. They are the best.

Lauren Eichhorst

6 months ago · ★ 5

Michael A. was very helpful. I brought in a heavy package and he made sure I didn’t have to carry it around. He took care of everything for me.