Lovesac

AshLey Tahvildaran

a year ago · ★ 2

Update : I called corporate like I was told and never heard back like promised . Thank you, Ashley I went into the store and asked to have the couch look just like their display window Color wise and when reviewing the receipt I kept asking why was there two names on it , they said it’s the white just like the window , we just call it this I said ok , no problem . Well here comes my delivery , thrown on my drive way , not in the delivery window time Then to bring the boxes inside , we had no instructions , no block set like we were informed , then as we are trying to organize I see two different colors for the couch covers . I immediately called and they said that’s my order and I said no I was informed this is how it was , the girl helping me was helpful but I could tell she felt really bad , I then ended up getting the manager from Torrance to assist me and he was able to bring me the correct color covers, which I’m so thankful for . So as we are putting this on We have different pieces, which I had to keep sending photos and text back and forth to how to set up … I was suggested to return the incorrect piece , via their box and label which I did 3 weeks ago and yet I still have not been refunded .

Kyle Tucker

2 years ago · ★ 5

"I'm obsessed with my new LoveSac in Costa Mesa! This couch is so comfy, l've already tested its nap-taking capabilities and gave it an At. But, let's get real, assembly was a real challenge. Think IKEA, but instead of Swedish meatballs, you get endless foam pieces and Allen wrench-induced sweat. Pro Tips: 1. YouTube, become thy friend. Watch those assembly vids, trust me. 2. Wine (or two may be required to survive assembly process. 3. Customer service at the store? Top-notch! They get it. Post-assembly bliss? Absolutely! This couch has become my happy place. If you're willing to put in the elbow grease, I wholeheartedly recommend the LoveSac. Your future naps (and social life) will thank you."

Ashley Manalang

a year ago · ★ 5

Best customer service of any company! Thank you to Naels for going above and beyond when our furniture was delivered out of state too soon before our home was ready, he made sure to intercept our delivery and organize with the out of state store to make sure our items could be held until ready. Thank you to Paco for the attentiveness with our order, and even helped me carry out my items to my car. You guys are the best!

K. Dub

a year ago · ★ 5

Nice showroom with a few sofa settings/options on display. Very nice and helpful staff. Not pushy at all. We took time in the store, asked a lot of questions, received a lot of patient answers, and after a couple more visits ultimately placed an order. We should be receiving our Sactional very soon.... very excited about it!

Kimberly Hutchings

6 years ago · ★ 5

I bought the Lovesac during the shutdown- basically sight unseen. Hussein (and then Kyle, Blake and Thomas) were wonderful at advising on fabric, configuration etc. we originally bought 6 seats and 8 sides. The set up was not bad. It took of us about 2.5 hours. The instructions were great. We are really happy! We went with taupe padded velvet and standard filling