The UPS Store Wilrose Plaza

Jessica Villeda

3 months ago · ★ 1

I rarely leave negative reviews, but I felt this experience deserved to be shared. I came into this UPS Store needing 24” x 36” floor plans printed. Another employee immediately began printing them on regular letter-size paper. When I clarified that I needed them printed as 24” x 36” plans, the manager Becky interrupted and told me, in a rude and dismissive tone, that I “needed to tell them ahead of time.” What disappointed me wasn’t that the job couldn’t be completed immediately. It was the way I was treated. A simple explanation and a courteous attitude would have made all the difference. I later learned that the store is capable of printing that size, but I was never offered any alternatives or solutions. The other employee I interacted with was kind and respectful, so this review is not about him. My concern is specifically with the manager’s customer service. I hope the owner sees this because I believe customers deserve to be treated with professionalism and respect, even when a request cannot be accommodated right away.

Carl Boyd

2 months ago · ★ 5

The Manager there is amazing always kind and helpful to all guests we appreciate having someone who is atte tive to detail even when the location has multiple people in at once. Great to have someone like Becky.

Francisca Nunez

8 months ago · ★ 5

I am so appreciative with Diana and Mayra who assisted me with sending a fax over. It would not go through as it stated the line was busy and they went above and beyond by letting me know I can go and they will keep trying through out the day. They kept their word and made sure it went through by the end of the day. This was very important to be sent and I can’t thank them enough for this. Definitely going back.

True Building Inc

6 months ago · ★ 5

We took in a package to this UPS store and dropped it off. Later on, the store staff found there was something wrong with the way we had labeled the box, so the system would not accept it. Associate Devynn did not stand by but looked us up and called us to let us know what we needed to fix, and also Becky and Diana helped too. They assisted in getting the box fixed and correctly labelled and followed the action through. I was really impressed with their care factor and reach-out to make sure the item was correctly sent. Thanks so much!

Deandre Griffin

2 months ago · ★ 5

Thank you for assisting me with converting my files into a pdf appreciate you Becky and your friendliness great Manager