Dr. Robles Family Dental Office

Carol Baskin

8 months ago · ★ 1

Don’t come here i asked to be sedated Helen (receptionist) said they don’t do that here and i said I’m terrified and will be crying and screaming she said she wouldn’t book the appointment aren’t you guys a FAMILY dentist? You’ve never dealt with a frightened child? Wow good work on your sympathy so great i decided to give you a one i would have given them a zero.

Scarlett Lopez

4 years ago · ★ 5

The staff was so friendly and helpful. Doctor was able to see my X-rays and give me detailed info of my teeth explaining as to why I have sensitive teeth. Have had sensitive teeth for over 4 years and the doctor recommended filling in my teeth. He also polished them and made my teeth feel brand new and are not sensitive now. Thank you so much for paying attention to my concerns

Kymberly Macala

2 years ago · ★ 3

I first found Robles about 7 years ago. Loved the friendly team. Since then, I've been extremely disappointed with their staff. Both over the phone and in person. It feels as if I am bothering them. They are short with their interactions on the verge of being rude. I used to feel a welcome and friendly atmosphere. Now, they are barely friendly. This is sad because Dr. Robles and his son, are great dentists, but I'm considering a new office due to the lack of professional courtesy from both front and back office staff. As an example, at the end of my visit, I was told that the front desk would help me-this is normal for the end of any visit. I went to the front desk and waited for a bit. The lady seemed busy so I figured she'd tend to me when she was done. I guess I made some noise that got her attention. She asked me if I needed something. When I explained that I was directed to see her, she merely waived me off saying she didn't need me. Just wow. I have a crown pending authorization, but not sure I want to go back.

Imelda & George Caldera

6 years ago · ★ 5

Everyone in the office was very friendly and professional. As someone who gets nervous and the dentist I felt comfortable and at ease here. The person who took my x-rays made me feel very comfortable. The dentist was very informative and answered all my questions. I would definitely recommend this dental practice.

Mercy Salas

6 years ago · ★ 1

Very disappointed that the this dental office trys to get the most money out of our insurance and do not try to service us with the services that they provide the billing lady doesn't request services from medical that are actually covered she just to try to make more money then providing services that I need they waited for a denial from medical about parcels I need they don't want to request what is actually available for me at there office they said that I'd have to wait an HR just to ask the dentist a question they were very un professional and I'm upset I have about 5 family members that have been going there for years and I was treated like I didn't matter when I want to ask about what partials that were available through medical it seems that the more expensive treatment is all they want to get I got a root canal and it was not done inproperly and I'm in pain i feels like there is not enough filling in my tooth it hurts when anything hits it and now I feel like if I go back I'll be treated differently and not as a patient I will be filing a complaint with the dental board this week in regards to Dr Robles for a few thing and because he would not take a minute to speak to me about my treatment they said they don't do other partials only the expensive ones not the ones covered by Medi-Cal but I think that's untrue I didn't get a chance to ask the doctor so I'm not sure. I would like for dr. Robles to call me because there are some concerns that I have in regards to the last visit that I had he heard me say that I was going to file a complaint against him and he still disregard my request to speak to him the billing lady was loud and rude and the Dr did nothing to see what my concern was I hope he calls me I will be letting all my members of my family about his behavior along with his receptionist and billing lady maybe he will loose 6 patience I'm angry that they treated me with disregard