YupUp’s Refund Policy
At YupUp, your satisfaction is our priority. We strive to provide exceptional value through our platform and work closely with our users and partners to ensure the best experience. YupUp offers two types of purchases through our app. Each type has its own refund policy. Below is our official refund policy:
A. Ticketed Events – All Sales Are Final
Ticketed events include festivals, live shows, holiday celebrations, or any entry-based experiences offered through YupUp or its partners.
- All ticket sales are final. No refunds, exchanges, or credits will be issued once the ticket is purchased — regardless of the reason (e.g., weather, emergencies, or schedule conflicts).
- Examples:
- Kids Fest
- 4th of July Celebration
- Seasonal Festivals
- YupUp-hosted or partner-hosted ticketed events
B. Vendor Offers – 7-Day Refund Policy (Unused Services Only)
Vendor offers refer to services provided by local businesses through YupUp, such as recreation, wellness, education, and family entertainment services.
- Customers are eligible for a full refund on unused and unredeemed offers if requested within 7 days of purchase.
- A processing fee ranging from $1.99 to $9.99 will be deducted to cover administrative and transaction costs.
- Once redeemed or after 7 days, the sale is final and non-refundable.
- Examples:
- Martial arts classes
- Gym sessions or memberships
- Family fun centers
- Theme party service offers
C. Deal Validity & Vendor Participation
All deals purchased through YupUp are valid for six (6) months from the date of purchase, unless otherwise stated on the offer page.
- Expiration: After the 6-month period, the deal will automatically expire and will no longer be eligible for redemption, refund, or credit.
- Vendor Withdrawal: If a vendor discontinues participation on the YupUp platform, closes their business, or becomes unable to honor an active deal within the 6-month validity period, YupUp will issue the purchaser a credit equal to the amount paid for the unredeemed deal.
- Credit Terms:
- Credits will be applied to the user’s YupUp account within 7–10 business days once the vendor’s removal is confirmed.
- Credits may be used toward any future purchase with active vendors on the YupUp platform.
- Credits are non-transferable and cannot be exchanged for cash.
Refund Requests
You must contact YupUp within the applicable refund window (7 days for vendor offers) via one of the following:
- Email: support@yupup.com
- Submit a request through our website’s Contact Form
- Call: 415-788-3300
Please include:
- Your order number
- Proof of purchase
- A brief explanation of your refund request
Refund Method
Approved refunds will be issued to the original payment method used during the transaction. Processing times may vary based on your financial institution.
Vendor-Related Issues
If you are not satisfied with a service provided by a business on the YupUp platform:
- We recommend contacting the vendor directly to resolve the issue first.
- YupUp will work with both you and the vendor to help ensure a satisfactory outcome.
Third-Party Purchases
This policy applies only to purchases made directly through the YupUp app or website. If your purchase was made through a third-party platform or vendor, please refer to their refund policy, as it may differ from ours.
Dispute Resolution
If you have questions or concerns regarding your refund, credit, or processing fee, our support team is here to help. YupUp is committed to resolving all issues promptly and professionally.