1.
Unused Services: You are eligible for a full refund if the request is made within 30 days of the original purchase date. Refunds are applicable only for unused services. The processing fee varies from $1.99 to $9.99, depending on the purchase. This fee covers administrative and transaction costs associated with processing the refund request.
2.
Final Sales: All redeemed purchases or services are final. We do not offer refunds, exchanges, or returns for products or services provided.
3.
Refund Request Process: To initiate a refund, contact our customer support team via email at support@yupup.com, through our website's contact form, or directly at 415-788-3300 within the 30-day period. Provide your order number, proof of purchase, and a brief explanation for the refund request.
4.
Refund Method: If your refund request is approved, we will process the refund using the original payment method used for the purchase. Please note that, depending on your payment provider, it may take some time for the refund to be reflected in your account.
5.
Dispute Resolution: If you have any concerns or disputes regarding your refund request or the applicable processing fee, please get in touch with our customer support team. We are dedicated to resolving any issues you may encounter promptly and to your satisfaction. This refund policy applies only to purchases made directly through YupUp. If you have purchased our services through a third-party platform or vendor, their refund policy may apply.
6.
Disputes with Service Providers on YupUp: If you are not satisfied with the services provided by a vendor on our platform, please contact the vendor directly. We are committed to collaborating with you to ensure the issue is resolved promptly and to your satisfaction.