Privacy Policy

What We Collect and Why

When you create a YupUp account or use our services, we collect basic personal details like your name, email address, and phone number. We also collect your location to show you deals near you, whether it’s a general city location or, if you allow it, your exact location through your phone’s GPS.

As you explore deals and make purchases, we gather data on your activity—what you search for, save, and buy—so we can recommend the most relevant offers. We also collect payment information through a secure payment processor to complete transactions. When you use the app or visit our website, we collect data on how you interact with the platform to help us improve your experience.

How We Collect Your Information

We collect information directly from you when you sign up, browse, make a purchase, refer a friend, or reach out to our support team. We also receive technical information automatically from your device and browser, like your IP address, device type, and usage patterns. If you choose to log in through a social media account or interact with YupUp through third-party platforms, we may receive information based on your privacy settings with those services.

How We Use Your Information

We use your information to make YupUp work better for you. This includes customizing your experience, recommending relevant local deals, completing purchases, sending you confirmations and updates, and improving our services overall. We may also use your information to prevent fraud, send you promotional offers or notifications (if you’ve opted in), and communicate with you about any changes to your account or our policies.

When We Share Information

We only share your information when necessary. We may share your details with vendors so they can confirm redemptions or process bookings, and with service providers who help us operate YupUp behind the scenes. If we are ever involved in a business transition like a merger or acquisition, your information may be transferred as part of that process. We may also share information if required by law or if there is a security concern. Otherwise, we will never share your personal information without your permission.

How We Keep Your Data Safe

We use encryption, secure servers, and other technical safeguards to protect your information. While no system is 100% secure, we take data protection seriously and are committed to keeping your personal information safe.

How Long We Keep It

We retain your data for as long as your account is active or as long as necessary for business, legal, or security reasons. If you delete your account, we may still keep limited information for purposes like fraud prevention, compliance, or financial reporting, but only for as long as needed.

Your Rights

You have the right to access, update, or delete your personal information. You can also request to receive a copy of the data we have about you, or ask us not to use it for promotional purposes. To make a request, email us at privacy@yupup.com. If you're a California resident, you may have additional rights under state law, including the right to opt out of data sharing that’s considered a “sale” under California law.

Your Choices

You can control how YupUp communicates with you. You can unsubscribe from marketing emails at any time, adjust your notification preferences in your account settings, or manage your device’s location and privacy permissions. Note that even if you opt out of promotional messages, we may still contact you about your purchases or important updates.

Cookies and Tracking

YupUp uses cookies and similar technologies to improve your experience, understand how you use the platform, and show you relevant deals. You can control cookie preferences in your browser or device settings. We do not currently respond to “Do Not Track” browser signals.

Public Posting and Reviews

If you leave a review or post content publicly on YupUp, others may see it. We recommend avoiding personal or sensitive information in public posts.

Event Participation and Media

If you attend a YupUp-hosted or sponsored event, we may take photos or videos during the event for promotional and marketing purposes. By purchasing a ticket or participating in any YupUp event, you grant YupUp the right to use your likeness, image, and voice in any media format, including but not limited to social media, advertisements, website content, and other promotional materials. If you prefer not to appear in photos or videos, please notify a staff member at the event.

Children’s Privacy

YupUp is not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13 years of age. If we learn that we have inadvertently collected personal data from a child under 13 without verified parental consent, we will take steps to delete it. By using YupUp, you confirm that you are at least 13 years old. Some features, including purchasing or participating in certain events, may require you to be 18 or older.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you through the app or by email. You can always check this page for the latest version.