Five Star Chevrolet

Johnathan Jahner

7 months ago · ★ 1

Avoid Five Star Chevrolet if you value your time, money, or honest business practices. I scheduled a warranty service appointment for 8:00 AM and dropped my truck off the night before so it would be ready. After waiting an entire week for the appointment, I still hadn’t heard anything by 1:30 PM, so I called the service department myself. That’s when I was told my truck hadn’t even been brought into the shop yet. No call. No update. No respect for my time. When I spoke with the owner, Allen, the excuse was that they’re short staffed and someone should have called me. Instead of taking accountability, he actually suggested I take my vehicle to Whitney’s Chevrolet because “they’re never busy.” That’s an incredibly unprofessional thing to say about another local dealership rather than addressing problems in your own business. Unfortunately, this isn’t my first issue with this dealership. Last October I purchased a new truck and signed all the paperwork, only to get a call four days later saying I had to come back and re-sign because they supposedly made a mistake. When I returned, the numbers on the contract had changed. When I asked where the difference came from, the finance manager couldn’t explain it. That raised enough red flags that I refused to sign the new paperwork and returned the truck. When I brought this situation up to the owner, instead of addressing it he said he “heard a different story,” claiming I simply drove the truck around for four days and decided I didn’t want it. Between the lack of communication, poor customer service, shifting contract numbers, and refusal to take accountability, this dealership has proven to be completely untrustworthy. They’ve made it clear they don’t value customers or their business, and I will never deal with them again. Consider this fair warning to anyone thinking about buying or servicing a vehicle here.

Terry Amundson

a year ago · ★ 5

5-stars for Five Star. I had a great experience with the purchase of my new truck. I went in dreading the process of course, but Gary was super nice and made things fairly painless and generally enjoyable! The sales manager and finance director were very courteous and easy to work with as well. Overall it was a smooth and efficient no BS process. Definitely recommend them!

Leslie Luallin

5 months ago · ★ 5

Dustin Hanson did such a great job in answering all my questions when I purchased a vehicle! 🚗 thanks Dustin! You’re the best! 👌🏼 would recommend him 100! Percent !

David Kirkwood

2 years ago · ★ 5

Started out working with Matt online. He responded quickly answered all my questions. When we met at the dealership the truck was waiting and he made the entire process a breeze. He even walked through the online account process for Chevrolet online. Everyone from the Sales Manager to Finance was great to work with. Highly recommend.

MERRI SAYAMNET

8 years ago · ★ 1

Took my husband's truck in for a "complete" detail. TWO HUNDRED SEVENTEEN DOLLARS & EIGHTY-OME CENTS later when I picked it up the "detailer" pointed out to me that he took some paint off the inside if the gas cap door while doing the cleaning. "Not sure if it will rust or not" is the response I got. The bed of the pickup had not been touched.......oh, that's not included in the "complete" detail. We charge an extra $50 bucks for that. Will I be a repeat customer.....no!