Rancho Regional Veterinary Hospital

Lucinda Sauceda

3 months ago · ★ 1

This use to be a nice place to bring my dogs. It is now become run down in appearance and quality of service has dropped. It took my calling several times over a two week period to get results I was told would take 3 to 5 days to receive only to find out my dog had lymphoma and time was of the essence. I was told I would receive a referral to an oncologist which I never received. The prescription they gave me was over 3 times more than what I paid for it at a local grocery store pharmacy. Fortunately the vent tech suggested I purchase on my own.

Emma Scearce

5 months ago · ★ 1

I took my cat in on 4/10 because she wasn’t grooming herself and I was scheduled to travel on a plane with her 4/26. The Vet (Dr Green) barely looked at her mouth and said it was caused by stress because I have a 6m old. Two days ago I had to take her to the emergency room because she has a growth in her mouth that’s caused by an infection - that’s why she wasn’t grooming herself. I have a self feeder so I wasn’t sure if she wasn’t eaten normally until that day i took her to the ER because she didn’t move for the entire day and was lethargic. This vet, not the Dr, called me to apologize and offered me a less gross-tasting prescription for free to give my cat since I have to wrestle her to give her what the ER gave me. I couldn’t go earlier and got to the vet today, Friday, at 5:45pm and everyone was gone, even though they close at 6. And they are closed on the weekends so I’m stuck with the prescription I have if I still try to fly with her this Sunday. The ER visit cost me $966 and I lost my job a month ago. Now I don’t even get the free prescription because everyone dipped out early. And if I don’t fly with her, I’m stuck home alone for 3 weeks with a sick cat and a baby.

Alex W

4 months ago · ★ 1

We stopped taking our two Maltipoos there some time ago due to inconsistent pricing and an incident where upon pickup one of our dogs had a gash on his nose, and no one could explain how it happened. Since then, we've been very happy with our new vet and boarding facility, Valley Animal Hospital off Riverside Ave. in Rialto.

Nolan Flower

11 months ago · ★ 1

I have been going here for many years and I have no idea what happened. Pulling up I was first taken back by the state of of the building. There was more dog poop than normal and the sign is peeling off. The trend continues into the building with it being dirty and falling apart. In the patient room the scale that we used was muddy. A doctor came in that we haven't had before and that's fine, but he was greasy and smelt terrible. I was trying not to gag on how bad the smell was. The second he came into the room he took one look at my dog and said that my dog was "infested" with fleas and we need to take care of the infestation and that my dogs over the counter flea prevention is bad. We spent several minutes together brushing and looking at my indoor only, very clean, spoiled, short haird dog for these mysterious fleas as I get more nauseous from the smell of the doctor, only to find nothing. He said that we can't see it, but he's infested and needs to be treated. He then said "when I will give him his allergy shot." Who speaks like this? Saying when I "will" to nothing we discussed. It's not even a real normal feeling phrase. If it was an option it's usually spoken like, when I give it to him. It was then super apparent that I'm just dealing with a smelly shady car mechanic like sales man. He's lifing the hood of my dog and saying and pointing to random stuff and not even asking me to buy whatever he's selling, but saying he's going to get it done and charge me. I declined. The main reason I took my dog in was that they spammed me with text saying that I was over due for service. It was odd and the times were all over the place. 2 years past due, to 10 months, to 1 month in that order. I think I got about 9 of these text in one day. Figured it was an error. Or broken. I went through my records and only saw that I needed one vaccination. They didn't seem to have a clear understanding of what my dog has or has been through even though we have been going only there for more than 5 years. We had the standard questions asked by the nurse and the doctor seems to have looked at them and made a sales pitch to try to get money out of me. The problem beyond the smell was that he is such a bad salesman that it felt like I was in a Hallmark movie where I was trying to get classically scammed out of money. From puppy, to surgeries, normal check ups, expensive blood works just because I want a record of my dog.... To this. I will NEVER come back here. That was TERRIBLE.

Yamini Sharma

a year ago · ★ 5

This was our first time here. All the staff and the Doctor who saw our baby were amazing. Our boy got stung by a bee and was in so much pain it made us worried sick. When most of the places tried to make money off us while still keeping our boy in pain,they were really compassionate. They were not only thoughtful for our boy but they also made sure we were happy parents too. I understand that appointments are important but so does compassion specially for a veterinary hospital. Thankyou for taking us in and making us comfortable. I am specially thankful to Dr.Bach and the technician Maggi.I was nervous because of some reviews and asked if the procedure could happen without sedation. They actually went the extra mile for us even though it took so much effort from them. If I start writing the whole story I might cry so keeping it short but these words and appraises are not enough. I recommend the place and specially thankful to Dr.Bach and Maggie ❤️🐾