Rancho Cordova Smiles Dentistry

Nazeefah Ali

2 months ago · ★ 5

I’ve been here two times for cleaning and both times I’ve had an amazing experience. They have an amazing staff that have so much empathy towards their patients. My doctor Nadia is also amazing at what she does. The staff at this dentist make you feel seen and known. From the front desk workers to the doctors, they are all so kind. I recommend this place to all my family and friends. Thank you all.

Nancy Earle-Davis

4 months ago · ★ 1

My 84-year-old father recently had a very troubling experience with this dental office, and after making every reasonable effort to resolve the matter privately, I feel compelled to share what occurred. My father is an elderly patient who was recently diagnosed with Parkinson’s disease. He speaks very softly; he stutters and struggles with mobility. As a result, he is particularly vulnerable and depends on healthcare providers to communicate clearly, exercise patience, and treat him with dignity and professionalism. The problems began during the crown process, on April 20, 2026. At the temporary crown appointment, my father informed the technician that the temporary crown had a rough edge. He was told not to worry about it. He also received very little guidance regarding aftercare and had to ask questions himself about eating, brushing, and flossing. Just a few days later, part of the temporary crown fell out, requiring an additional visit to have it reattached. A few days after that, the same portion fell out again. By the time he returned for his final crown appointment, the temporary crown was once again broken. During the final crown appointment on May 2, 2026, the technician removed the temporary crown and attempted to place the permanent crown. When it did not fit properly, the dentist, Dr. Kirandeep Kaur, entered the room and attempted to adjust the crown by grinding or drilling it outside of my father’s mouth. The crown was then placed again, and my father was sent for an X-ray. After returning to the treatment room, my father was instructed to bite down on the crown. The crown cracked. My father immediately asked, “Did it crack?” The dentist responded, “Yes.” At that point, my father expressed that he was unhappy with the experience. The dentist apologized and explained that another crown would need to be made. She further indicated that she could produce a replacement crown using a lower-quality material because it could be completed more quickly, and that the fee would be reduced. A staff member from the front desk later entered the room to ask why my father was unhappy. He explained the sequence of events and his concerns. Afterward, the dentist suggested beginning treatment on another tooth while waiting for the replacement crown process. My father declined. What is most disappointing is what happened afterward. On May 5, 2026, I personally visited the office and met privately with the office manager, Bella. The office was empty at the time, and our conversation was cordial and respectful. I specifically stated that my goal was not to create conflict, but rather to resolve the matter professionally and privately. I explained that I preferred to spread “light and love” rather than anger and that I hoped we could reach a fair resolution. I requested three simple actions: 1. A written apology to my father. 2. That his account balance be reduced to zero. 3. That his complete dental records be provided so he could seek treatment elsewhere and complete any remaining work with another provider. I requested that these actions be completed by May 9, 2026. The only request that was honored was the release of his records. No apology was provided. The account balance was not adjusted. Instead, my father later received a bill that included charges related to the replacement crown that became necessary after the original crown cracked during the fitting process. I am particularly disappointed because the office was given an opportunity to resolve this matter privately and respectfully. Rather than addressing the concerns of an elderly Parkinson’s patient and demonstrating accountability, they chose not to follow through on the requested resolution. Patients deserve competent care, clear communication, and professional treatment—especially elderly patients who may be less able to advocate for themselves. Unfortunately, that was not our experience.

Nancy “Ms. Nancy” Earle-Davis

4 months ago · ★ 1

Please see my original post, dated June 1, 2026, written by me as well. Although Rancho Cordova Smiles Dentistry has replied to my review on Google, asking me to call them to discuss, I will not be doing so. As my previously, detailed review mentioned, when I went to this practice's office, on May 5, 2026 to discuss this matter, I was extremely discreet. There was no one in the waiting area, except for the staff. My goal was to address this issue privately. Moreover, their office manager, Bella, whom I spoke with face-to-face, 27 days ago, she assured me she would address my requests within 24 hours. I told her I was willing to wait until the end of the week, providing her 4 additional days. As such, this establishment has been provided more than enough time to remedy this issue, yet they chose to do the bare minimal. So, I no longer have faith in their ability address this issue appropriately and will allow the Better Business Bureau to advocate on my behalf.

Lisa Lytle

5 months ago · ★ 1

Can I say wow! Their care sucks. Waited for over an hour and no one bothered to see me. No x-ray, no dentist just shuffling from room to room. I do have to say they have amazing receptionist. I am sure that the lack of care is because I am here again for something they did wrong. Too bad. Potential to be good. 5/15 Thank you Smiles team for making the effort to rectify the poor service I received yesterday. I appreciate the time and energy invested in making today a positive experience.

Darcie DeMille

7 months ago · ★ 3

I like this place, nice office staff and dentists, however, time management and waiting is my biggest complaint, we have been in the office switching over my family of 6, so we’ve had a lot of appointments. We arrive early to each visit and have the paperwork completed before arrival, yet we have yet to be brought back to start the visit within 30 min. of our scheduled time, waiting 45 min to an hour for over half of our visits. Be aware that you will need a solid 2 hours + in the office for each visit.