G & J Auto Repair Shop

STRØ TV

a month ago · ★ 1

I’m extremely disappointed with my experience at this shop. When I had my vehicle towed there from CarMax, the front engine splash shield was on the vehicle when it was dropped off. After the repairs, the splash shield was missing. When I brought this up to the shop, I was told they had nothing to do with it and that it may have already been missing when the vehicle arrived. The problem is, I personally saw the part on the vehicle when it was dropped off. Unfortunately, I did not take pictures beforehand, which I regret. The shop also told me they don’t replace missing parts. That leaves the customer in a difficult position when a part is missing after the vehicle has been in their possession, especially when the customer has no way to prove exactly what happened. What makes this even more frustrating is that my insurance company won’t discuss the part directly with the shop, leaving me stuck in the middle trying to resolve something that should have been handled professionally. I’m not accusing anyone of intentionally taking the part because I cannot prove that. However, the way this situation was handled has completely damaged my trust in this shop. Customers should be able to leave their vehicles with a repair facility knowing that all parts will be accounted for and returned with the vehicle. I strongly recommend taking detailed pictures and documenting every part of your vehicle before leaving it at this shop. I wish I had done that myself.

Tara Rainey

5 months ago · ★ 5

I had a really good experience with G & J Auto Repair Shop. The staff was professional, respectful, and took the time to explain what was going on with my vehicle without making me feel pressured. They repaired my control arms and got my van driving much better and safer. George was very helpful, communicated clearly, and kept me updated throughout the process. It’s hard finding honest mechanics these days, so I truly appreciated the customer service and the patience they showed me. If you’re looking for a shop that treats customers with respect and does quality work, I definitely recommend G & J Auto Repair Shop. Thank you again for helping me get back on the road! Thanks G&J

Chrystal Harris

6 months ago · ★ 5

George has a new loyal customer. I appreciate the honesty and quick repairs 2 my Baby(Honda Accord). Also the 2 year warranty offered on all the repairs.

Nalely Ruiz

5 months ago · ★ 5

Always a reliable and trustworthy place! Never a problem to come in with last minute issues, with a pretty quick turn around and the most reasonable prices around :) always a pleasure to come in knowing they will take care of me and my vehicles!

Melinda Ballengee

4 months ago · ★ 5

A kitten crawled underneath the car and i panicked. G & J was the closest mechanic and helped me immediatly. They confirmed the animal had escaped. No carcas. They helped to calm me down when i was panicking. The owner is an animal lover and comforted me when i was upset.