Complete Car Care Encinitas

mauricio david arteaga chavez

4 months ago · ★ 5

I had my Kia EV6 repaired here after an accident and I couldn't be happier with the results. From the beginning, the team was professional, communicative, and transparent throughout the repair process. When I picked up the vehicle, I was genuinely impressed. The repair work was flawless the car looked immaculate, with excellent panel alignment, paint matching, and attention to detail. It honestly looked like nothing had ever happened. What really surprised me was the extra care they put into the delivery. The vehicle had been polished and waxed, and it looked better than when I dropped it off. It's clear that the team takes pride in their work and goes beyond simply completing the repair. A special thank you to Elaine and the staff for keeping me informed and making the process smooth from start to finish. If you're looking for a body shop that delivers high-quality workmanship and treats your vehicle with care, I highly recommend Crash Champions Encinitas.

Jamie Lynn Peddycord

2 months ago · ★ 5

I had an excellent experience! He was incredibly helpful, punctual, and very knowledgeable. He took the time to explain everything clearly and even referred me to other trusted places for additional work my car needed. It’s rare to find someone who is both skilled and genuinely looking out for their customers. I highly recommend his service and will definitely be back.

Hannah Trib

4 months ago · ★ 1

CLASSIC CAR OWNERS AND WOMEN BEWARE I am so upset because I genuinely wanted to go back for the work they did on my car. They were kind when I went in. It’s only after I found damage to my paint job and provided proof the same day I picked it up that they completely flipped on me. They chipped the paint on my 450sl Mercedes after I just got it painted. I noticed it right after I picked it up (it was in the shop for two months not a few weeks like I was told). When confronted they said management would not cover the damage. Then when I showed before and after photos (timestamped) as proof a manager agreed to cover the damage. Then he told me to go to Ramon (a painter in the complex). He told me the whole panel needed to be repainted. They told me to go to him again and the manager met me there and Ramon told him the same exact thing. He kept ghosting me over text saying they would get me a cheaper price at another shop until finally I was ghosted again. Once again I reached out and that manager had left the company apparently. Then the owner DID NOT HONOR the agreement after I explained the situation multiple times. Instead they argued with me and sent me photos of a towel and a RANDOM TOOL laying on top of my car (more proof it was not cared for) saying it never happened in their shop because of the towel. In what world does a towel prevent a chip? I responded with before and afters of the car with no chip before I brought it in and a chip immediately after picking it up. I asked for the owner to call me. Ghosted again. I have asked for their help multiple times but they will not take responsibility after leading me on for MONTHS. Oh this is also after I spent about 2k after only coming in for $600 of work. Absolutely HORRIBLE experience. 3/15 Update - still have not been contacted. Screenshot they sent me of the “towels”. Thin cloth with multiple tools being placed on top of my car on the fender that was chipped. 5/15 Update - I was contacted about a “deal” they have going on. Explained the situation to the marketing girl. She told me my situation was awful and assured me their office would reach out. They still have not reached out. 5/30 update - I have called both the number in the response and emailed. No call back from Andy K, no email back either. Ghosted. Their reply seems to be only for show.

Maria Galindo

3 months ago · ★ 5

Ian and the team were great! Answered any question I had. Sent updates. Was very knowledgeable and made sure I understood the work that needed to be done. My vehicle was in and out so fast. Driving like new. Thanks Complete Car Care Encinitas!!

Hannah Nancarrow

4 months ago · ★ 5

Genuinely had a great experience here. I've been driving my Sprinter van all over the county to take care of routine maintenance and it was amazing to finally find a place in Encinitas to have it serviced. They were friendly, flexible and fair. It was a seamless and exceptional experience. Highly recommend!