Ashley Outlet - Colton

Yun ZHANG

5 months ago · ★ 1

They are really terrible! Now I really feel very furious ! It’s almost 10 pm! I really want to go their store when it opens to question why they are so terrible!!!! We bought almost everything from them. And they told us the chairs were out of stock except two. They said they will send them to us 2 weeks but they forgot to do it after 1 month so we contacted them. They delivered goods before but when I called them to see when will they deliver the remaining chairs they told me they don’t deliver goods! We already paid for it!!!! And today they deliver the remaining chairs without letting us know. So when we arrived home and saw the packages of chairs that’s really bad. Never ever buy furniture from this store! They are the worst in the world.

Grace Watson

4 months ago · ★ 5

George was awesome and super friendly. He helped us test out furniture and was super helpful loading our truck with our new purchases. I saved over 50% purchasing at the outlet vs. the store. Will definitely be stopping here first next time I’m looking for furniture.

Omar Dandashi

9 months ago · ★ 1

This review is a terrible experience with Ashley's corporate and an unauthorized use of my account that took over nine months, involving the police and eventually threatened legal action after a sales person allowed someone to fraudulently charge over $7,000 of furniture to my account. When I initially contacted the store, I was assured that I would not be responsible for fraudulent charges, then was told that they determined that I did receive and sign for the furniture. When they produced the signed receipt, it was not my signature, a different drivers license was used, they attempted to change the phone number and email on the account. I provided proof of my identity and was assured it would be taken care of. Three times, the store denied my claim and unilaterally made this decision. They finally looked at the footage of the furniture pickup when I involved the police and could clearly see it was not me. They simply did not want to accept the loss and wanted someone to pay for the furniture. In the face of proof and going in person to the location and speaking with a manager more than once, they finally removed the charges on my account which I promptly closed. The experience was absolutely terrible with no level of responsibility to their actions and clearly no verification of anyone using another person's account. This is cautionary experience about providing your personal information for third party financing. Neither the financing or the store accepted any responsibility. Only in the face of legal challenges did they clear the cost.

Fernando “FERNO”

3 years ago · ★ 2

I recently had the opportunity to visit Ashley Furniture and was quite pleased with their employee discount program. Being an employee of another company that has a partnership with Ashley Furniture, I was able to take advantage of their great deals. The discounts were impressive and made furniture shopping a much more affordable experience. However, I must say that my visit to their store left a bitter taste in my mouth due to the poor customer service I experienced, particularly in the loading area. I had purchased a large item and it was my expectation that the loading process would be quick and efficient. Unfortunately, this was far from the case. The employee responsible for loading the items seemed more interested in talking and laughing with his colleagues rather than doing his job. It was incredibly frustrating to watch them waste time and neglect their responsibilities while I stood there, waiting for over 30 minutes. I understand that employees need to enjoy their work environment and have some time for socializing, but it should never come at the expense of providing efficient and prompt service to customers. As a customer, it is disheartening to witness such lack of professionalism and dedication. Overall, while Ashley Furniture may offer great deals for employees, the poor customer service I experienced, particularly in the loading area, overshadowed the positive aspects of my visit. It is my hope that Ashley Furniture management addresses these issues promptly and ensures that all employees are focused on fulfilling their job responsibilities efficiently, while providing exceptional customer service.

Eddie 951 E

10 months ago · ★ 1

Like everyone else has already said here their service and quality has gone down. Paid over 2k for this couch and when it came in it was defective. They said this meets their standards and I would have to accept it. I asked to speak to a manager on several occasions but they refused to let me speak to one. All discussions go through a message board which makes it difficult to speak to a leave person . I have been a loyal customer for over 15 years and never have I received such horrible customer service. STAY AWAY SAVE YOUR MONEY.