Kia of Cerritos

Becky Fast

7 months ago · ★ 5

I wish I can give more stars to Will Martinez! The best experience we could’ve ever gotten at a dealership. This dude is professional, knows his cars, straightforward (a must) and overall the kindest person. Look for him the next time you look for a car! We thank you so much for the greatest hospitality, Will! Appreciate the care you put into our experience.

Angela Denise

7 months ago · ★ 5

I had an outstanding experience with Serbie at Cerritos Kia. From the very first phone call in the morning, his customer service was extraordinary. He was professional, helpful, and made the entire process incredibly smooth. What impressed me the most was the level of dedication he showed. By the time I got off work, I already had my car—and Serbie even drove it all the way from Cerritos to Riverside to make sure I received it the same day. That level of service truly went above and beyond my expectations. I am absolutely overjoyed with the customer service I received. Not only was the process easy, but the car itself exceeded my expectations as well. If you have a choice, I highly recommend choosing Kia Cerritos. They provide top-notch customer service. Thank you, Kia Cerritos, and a special thank you to Serbie. I will definitely be recommending you to others!

김태형

5 months ago · ★ 1

Formal Complaint Regarding Misleading Transportation Service and Unacceptable Customer Experience Hello, I am writing to formally complain about the unacceptable customer service experience I had during my recent service visit at Kia Cerritos. After checking in my vehicle, my service advisor specifically instructed me to speak with the cashier regarding the Lyft/shuttle transportation service. However, when I went to the cashier area, nobody was there. I waited for a long time without any assistance or communication from staff. Eventually, another advisor informed me that I would still be able to use the transportation service later when returning home. Based on that information, I paid out of pocket for my own transportation. I was later told that the transportation service would not be provided after all. What is most frustrating is not simply the transportation cost, but the complete lack of communication, accountability, and professionalism throughout this experience. I spent more time being transferred between departments than actually receiving assistance, and nobody seemed willing to take ownership of the situation or provide a proper resolution. To make matters worse, when I returned to pick up my vehicle today, I asked for the name of the person I had spoken with on the phone regarding this issue. Staff refused to provide the employee’s name and would only give me an extension number, stating they were unable to share the name. I find this extremely concerning and difficult to understand. Refusing to identify staff members while also avoiding responsibility only adds to the frustration and gives the impression that the dealership is intentionally avoiding accountability. Being given incorrect information by dealership staff, waiting an unreasonable amount of time for assistance, repeatedly being transferred between departments, and then being denied even basic transparency is completely unacceptable for a Kia dealership representing the brand. This experience has seriously damaged my confidence in both Kia Cerritos and Kia customer service overall. I expect this issue to be reviewed by management and addressed appropriately. Thank you

Dhaval Sikligar

2 months ago · ★ 1

Sales associate: Kasim/Qasim We went in to see leasing options. The sales person was so confused and it was a disaster just to have a conversation with him. He refused to test drive sportage because we had a similar model. We opted to test drive Sorento then. We wanted to see more options but they wanted us to narrow down for the convenience of not test driving. The hilarious part was that this gentleman waited outside the car before test drive so we could cool down the car for him. He reassured that the air conditioner was on full before getting in and complained how hot it was outside. There's no cold water in the showroom or at least none of their machines dispensers have cold water. At last, when we were completely frustrated with management that's when he said that he's new and doesn't know much. Finally we met the sales manager and didn't even get written quotes, it was all just a flying estimate. WHAT A HORRIBLE EXPERIENCE!! I only gave one star for the running air conditioner in the office.

Mida Dee

4 months ago · ★ 1

My appointment was at 12:30. I wasn't checked in until 12:56. I got out of there at 5:36pm. I had requested the oil change and tire rotation special. Also asked for the 2 recalls to be done. Now I agree its my fault for not checking that they put exactly what I wanted once I was there on the paperwork. I assumed when you make the appointment the info on the computer is what they put on the final work order. They didn't do the tire rotation because I didn't make sure even though I spoke to the guy about it at least 2 times, even mentioned the tire lock and nothing. Almost 5hrs for those 3 things is crazy. Why even make an appointment? Then they made me think I was getting a discount for waiting so long. Until I realize NO ROTATION! When I mentioned that I didn't see the tire rotation on the paperwork, they blamed it on me for not checking even though the appointment order says it. Bad Service!!!