Jiffy Lube

Stella Dean

4 months ago · ★ 5

I had a great experience with a very polite young man, Deleono. His customer service was impeccable for his age which is so rare these days. I will be back !

A S

a year ago · ★ 5

I had a great experience during my recent visit to Jiffy Lube on University. The staff was professional, attentive, and well-informed from start to finish. Raushanah, in particular, was outstanding. She was polite, knowledgeable, and took the time to explain everything clearly. I appreciated how she provided practical tips for maintaining an older car—especially regarding oil condition and usage patterns. She helped me better understand when a change is truly necessary based on how the vehicle is driven, not just mileage. While fully respecting company protocols, she still found a way to offer thoughtful, personalized guidance that helped me make informed decisions. She also coordinated support with the team she worked with smoothly when needed and maintained a calm, respectful presence throughout. It's clear she values both the customer and the quality of her work. Overall, a very positive visit. I’d recommend this location for anyone looking for thorough, honest service.

Kitty Vieth

7 months ago · ★ 1

Most of the staff were uncommunicative and one was rude. They didn’t do all of the things included on the checklist. They knocked something loose under the car and I had to go back.

David Haas

7 years ago · ★ 1

The very first drive after getting an oil change, my van check engine light went on and it it started driving rough. I pulled over and smoke was coming out of the engine and oil was everywhere. When I checked the oil dip stick, there was no oil left in the engine. I had to get the van towed to the dealership (22 miles away) and they diagnosed the problem due to improper oil filter install (seal was crimped). I had all the documents and called Jiffy lube and talked to the assistant manager and told him that I would like to stop by and talk to him about a refund. When I got there, they told me that there was no assistant manager, GM or anyone who could help me. They told me that I had talked to someone who didn't have authority to do a refund. I can't believe this is how they run their operation.

Paige C

10 months ago · ★ 1

⚠️ Major Safety Hazard! Do Not Use This Shop. I hired them to replace the front brake rotors and pads. When the brakes felt spongy, I asked the mechanic to re-check. He was arrogant and lied, insisting the size was correct and blaming the issue on air in the brake lines. He bled the brakes and stated he also verified that the size of the rotors were correct (he lied). Two days later, another mechanic from the dealership confirmed Jiffy Lube had installed the wrong size rotor and pad. This is a life-threatening safety failure due to negligence of the Jiffy Lube mechanic! They disregarded my safety and tried to deceive me. For your safety, avoid this mechanic.