Alameda Smog Dog

Matthew White

7 months ago · ★ 1

Called twice during the week and no one picks up or returns calls. Showed up at 8:45am on Saturday, 15 minutes after their posted open time and they're closed. Waited until 9:15am and still no one shows up. Why post an open time if you won't respect it and your potential customers?

sivonl

a month ago · ★ 1

This review is on behalf of my bf who came to the shop for a smog check. He initially went to another shop and was advised that since he recently changed the battery for his car, they couldn't do a smog check because replacing the battery cleared the computer's internal emissions readiness monitors. They said drive a few more miles (~100) and things should be okay. There was no charge for this. A few weeks later he goes to Smog Dog and the mechanic there said what the previous shop told him was bs, he implied they were incompetent and told him to leave the vehicle so they could do the smog test. He returns a few hours later and Smog Dog told him the exact same thing!!!! My issues: the first shop took my bf's contact info and told him almost immediately that they could not the smog check. There was no charge. Smog Dog was sooo confident that they could do the job that they didn't take his contact info, leaving him to wait several hours only to return and be informed that the job could not be done. These people had the audacity to still charge him $79!!!! .. gave the same advice as the previous shop AND told him if/when he returns (and they're able to do the smog check) they'll ONLY charge him an additional $30. This was a waste of time, a waste of money and terrible customer service.

Brittany Victoria Thompson

4 months ago · ★ 5

Went to Smog Dog in Alameda for my smog check and I was seriously in and out in about 20 minutes. Super friendly customer service, great sense of humor, and made the whole process easy during a busy workday. Love that I didn’t even have to take 30 minutes out of my day. Definitely will be coming back moving forward. Thanks again for the help!

Deborah Roe

4 months ago · ★ 5

Oh my. Pulled in and got instant service. Guy said it would be 25 to 30 minutes. Done in 10. Couldn’t have been a better visit! Smog Dog will be my go to from now on!

Jerome L. Moore

3 months ago · ★ 5

How are you been going there for 3 years?And I love the place , the people that work there just are exceptional